< img height="1" width="1" alt="" style="display:none" src="https://www.facebook.com/tr?ev=6053176500729&cd[value]=0.01&cd[currency]=HKD&noscript=1" /> EY-PRODUCTS

PAYMENT OPTIONS

PAYMENT METHODS

We accept Visa, Mastercard, Paypal, Alipay, WeChat Payment,and China Union Pay online.

CURRENCY

All items are priced and charged in US dollars at checkout. We recommend contacting your bank to find out their current currency exchange rate and their currency policy.

SHIPPING & DELIVERY

Once you completed payment, our warehouse will arrange shipping accordingly. Please allow 1-3 days of order processing. You can also check order status and get tracking in “My Account”.

INTERNATIONAL SHIPPING

EY-Products offers worldwide shipping by partnering with the local post in your country to complete deliveries.

Option Estimated transit time Orders
< USD$150
Orders
USD$150~USD$300
Orders
USD$300+
EXPRESS 6 - 10 business days USD$ 10.00 FREE FREE
PRIORITY 4 - 6 business days USD$ 20.00 USD$ 20.00 FREE

Standard

Estimated transit time:5-10 business days
Order below $100: $10
Order above $100: FREE

Priority

Estimated transit time:4-8 business days
Order below $100: $18
Order $100-$299: $8
Order above $300: FREE

Express

Estimated transit time:3-6 business days
Order below $100: $20
Order $100-$299: $20
Order above $300: FREE

DUTIES & TAXES

Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

RETURNS & EXCHANGES

RETURN AND EXCHANGE PROCEDURES

  1. EY-Products provide 7 days of satisfaction for return or exchange products.
  2. Please contact the customer service ey_products@sina.cn within 7 days of receiving your order, informing your name, order No., contact number, item details and the reasons why you need a return or exchange.
  3. Our customer service staff will process your request within 48 hours. However, please note that during busy periods, such as seasonal or promotional sale along with Christmas & New Year, processing may take longer.
  4. Please ensure that you return your item(s) back to us within the original packaging where appropriate along with the invoice and packing list.
  5. Please allow 7 days for us to process your return, if you do not hear from us within 7 days please call us on +86 3316 5096.
  6. Please read our Return and Exchange Policy for further details.

CUSTOMER SERVICE

  • TEL / +86 3316 5096
  • Email /
  • Office Hours / Mon. to Fri. 10:00am-13:00pm 14:00pm-19:00pm

RETURN AND EXCHANGE POLICY

Please inform and send back the return/exchange product within 7 days days of receiving your order. We cannot exchange/refund any items received after the required time. Under some conditions the product may not be eligible for return or exchange, furthermore, you may even need to be responsible for damage costs. Therefore, please read the following return/exchange policy before making the order.

  1. The returned product MUST be in its original packaging, including the product itself, accessories, gifts, warranty, and all attached documents. A damage fee will be deducted from the refund if the original package had been damaged.
  2. It's the buyer's responsibility for the return and redelivery costs in all cases other than when returning faulty products. EY-Products will return and redelivery to the original shipping address, if the buyer changes the address then the buyer will pay the extra or difference for the shipping cost.
  3. Please do NOT unwrap or try out any consuming products (ex. coloured pencils, paper tape...etc.), since it may affect your right to return or cause you to be responsible for damage fees.
  4. Please send the WHOLE set of products back if it's a promotional set when processing a return.
  5. Exchange can ONLY be done with the same product, you can't exchange product A for product B. Please process a return first then make a new order for desired product if you need an exchange for different product or size.
  6. This return & exchange police is for EY-Products online store ONLY, and can NOT adapt to EY-Products physical store.
  7. EY-Products will process your refund immediately after receipt of the returned product and credit note. Credit card refunds will be send to the card issued bank within 30 working days. Please contact your bank if you have any enquiries on when the funds will transfer back to your account.